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General Shipping Policy

Shipping/Courier Options

  • All orders are available for dispatch with the following options:

  • BY ROAD – Also known as SURFACE shipping. With this method, delivery generally takes 4-6 working days depending on your location. This option, if available for your order, will be 20-30% cheaper for empty hardboard boxes as compared to the BY AIR option.

  • STORE PICKUP – With this option, customers arrange pickup of their order from our Hyderabad store location OR They come to collect the order. Alternatively, we can arrange for delivery anywhere in Hyderabad using third party delivery services like Dunzo, Rapido, Porter, etc. The costs for delivery will be passed on to the customer.

  • BY AIR – Shipping by air mode generally delivers orders in 2 – 6 working days depending on your location.

General Shipping Policy

  • All courier orders are processed on the same or next working day. Orders are not shipped or delivered on weekends or holidays.

  • Store Pickup or Self Pickup orders are made ready on the same or next working day.

  • If we are experiencing high volume of orders, shipment dispatches may be delayed by an extra working day. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, whatsapp or call.

  • We ship all our courier orders using well established logistics partners such as India Post and Dtdc.

  • The decision of using a particular courier company for a particular shipment is made by our resident dispatch team with experience of hundreds of shipments.

  • If you have a particular courier reference, the same can be communicated to us after order placements. We will be more than happy to oblige.

  • We do not offer confirmed next day delivery services.

  • We make every possible effort to make sure your order gets delivered at the earliest, but we do not take any responsibility of your order getting delayed due to unforeseen logistical delays on the part of the courier company. 

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

  • You will also receive a dispatch and tracking confirmation message on Whatsapp if your number is Whatsapp enabled. 

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